Shipping Conditions

Shipping within Germany and the European Union

We ship your order quickly and reliably within Germany and to the European Union member states selectable at checkout.

Deliveries to Switzerland, the United Kingdom, or other countries outside the European Union are not offered.

Processing time: 1–2 business days
Shipping time after dispatch: 2–5 business days
Total delivery time: usually 3–7 business days from contract conclusion

Delivery time may be slightly extended in exceptional cases, for example, during holidays or periods of particularly high order volume. Should there be a significant delay, we will inform you as soon as possible.

If a different delivery time is specified on a product page, the delivery time stated there applies.

Shipping Costs

The following costs apply for shipping:

Germany: €4.99
Other member states of the European Union: €14.99

For orders with a value of €39.00 or more, delivery is free of charge.

The shipping costs applicable to your order will be transparently displayed during the checkout process before you complete your order.

Shipping Carrier

Depending on the size, weight, and delivery country, shipping will be handled by one of our shipping partners, such as DHL, DPD, or GLS.

Tracking

As soon as your order has been dispatched, you will receive a shipping confirmation by email. If available for the respective shipment, this will also include a link for tracking.

Delivery Address

Please ensure that the provided delivery address is complete and correct.

If additional costs arise due to a delivery address incorrectly or incompletely provided by the customer through their fault, these may be charged to the customer to the legally permissible extent and in the amount actually incurred. The customer's legal rights remain unaffected.

Damaged Shipments

Should your order arrive damaged, we ask you to document the damage as much as possible and contact our customer service promptly at info@jutoshop.com. Together, we will quickly find a suitable solution.

Failure to contact us or delayed contact does not restrict your statutory warranty rights.